My Poop Scoop requires that all customers read, understand, and agree to the terms of service provided below. Our goal is to provide excellent service. Our terms of service set expectations and help to facilitate transparency between us and our customers.
Provide the accurate number of dog family members. Failure to truthfully inform us of how many dogs are on site will result in immediate cancellation of service. It is vital that staff is fully aware of how many dogs are on site. Not having this accurate information could potentially result in safety issues for both staff and your pets.
Ensure that the yard is not overgrown with grass, trees, and shrubs. The yard must also be free from plant and/or other debris that will make scooping difficult. We cannot pick up what we cannot see.
The yard should be free of any harmful objects such as holes, nails and other sharp items as well as anything that could be a potential tripping hazard.
My Poop Scoop will not clean yards that contain tethered/chained animals.
If your dog does not play nice with strangers, it is safer for both us and the animal(s) if they are indoors while we complete our work. This will prevent the opportunity for injury as well as any animals escaping while we service your yard.
Gates must be unlocked. Yards with locked gates will not be serviced.
Make sure your trash receptacle is available. Waste will be treated with odor eliminator, secured, and placed in your trash receptacle.
Should we arrive and are unable to gain access to the yard, you will still be charged for service.
Payments
We require your credit card on file for the reoccurring monthly service fee. Customers will securely provide this information. My Poop Scoop will never have access to your credit card information for any use outside of customer billing for My Poop Scoop services.
Service Hours & Scheduling
Service is currently offered 7 Days a week between the hours of 7:00 am – 6:00 pm. This is subject to change due to daylight savings time.
We do not offer service on the following days:
Thanksgiving Day
Christmas Day
Customers will have a regularly scheduled day(s) for service – weather permitting.
Customers will receive a text message when we are approximately 15-30 minutes away.
Customers will receive a text notification once service has been completed.
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